Terms & Conditions at Marco Polo Hotel, Dubai

Name: Marco Polo Hotel, Dubai
Address: Al Mateena Street - Deira - Dubai - United Arab Emirates, Dubai, 2
Telephone: +971 4 603 4000

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Guest Policies & Terms

All bookings made via www.themarcopolohotel.com are subject to these Terms & Conditions.
The person making the booking accepts these terms on behalf of all guests once payment is made.
The hotel reserves the right to amend these terms at any time without notice.
The Marco Polo Hotel Dubai Group refers to the holding company, related entities, owners, officers, employees, contractors, consultants and agents.
"We/Us/Our” refers to the Group.
"You/Your” refers to the person making the reservation.

Bookings can be made online or by contacting the hotel directly.
Reservations made more than 51 weeks (358 days) prior to arrival are not guaranteed and may be amended or cancelled with notice.
Flexible bookings: Full payment 48 hours before arrival.
Non-refundable bookings: Full payment at booking.
High-demand/special events: Non-refundable prepayment required.
Incidentals charged at check-out.
Accepted cards: Visa, MasterCard, American Express, Diners Club.
Credit card surcharges apply.
Pre-authorisation required at check-in for accommodation and incidentals.
Unused funds released within 14 days.
Cash security deposit required if no credit card is available.

This privacy policy sets out how we use and protect any information the guest provides when he uses this website.

Guests authorise the collection, use and disclosure of personal information for booking administration and service provision.
Guest information may be used for offers and promotions unless restricted under the Privacy Policy.
Personal information will not be disclosed to third parties (outside related entities) without consent.
Only the person who made the booking may request access to or correction of booking information.
Personal information will be retained as required by law and removed from marketing databases upon written request.
Website content is provided “as is” and without warranties to the extent permitted by law.
Guests assume risk when submitting personal or payment information online.

Check-in from 2:00 PM (local time). Early arrival permitted; luggage storage available.
Check-out before 12:00 PM (local time). Late departures subject to availability.
Valid photo ID (passport, driver’s licence or proof of age card) required at check-in. Failure to provide ID may result in cancellation and forfeiture of payment.
Room occupancy limits apply as per the booking confirmation.
Only registered guests with a valid passport/photo ID may stay in rooms.
Guests under 18 must be accompanied by a responsible adult.
Guests may be required to complete a health declaration. Guests with COVID symptoms or other illnesses may be denied a stay.

Cancellations or amendments must be made by 2:00 PM (local time), two (2) days prior to arrival.
Early bird, advanced purchase and saver rates are strictly non-refundable and cannot be amended.
If the guest does not arrive by 6:00 PM (local time) without notifying the hotel, the reservation will be released and 100% of total charges apply. Any prepayment is forfeited.
Alternative cancellation policies may apply and will be communicated during booking.

Amendments are subject to availability and approval by the hotel.
Requests for changes must be made before the cancellation cut-off time.
If an amendment is accepted, a higher rate may apply.
During high-demand or special event periods, alternative cancellation policies may apply.
These policies will be notified in writing in the booking confirmation.
The applicable cancellation policy will be communicated during the reservation process.
A confirmation email detailing the policy can be provided upon request.

Car parking is subject to availability.
Parking may be available at some participating hotels.
Availability of parking is not guaranteed unless written confirmation is provided by the hotel as part of your booked package.
At some hotels, parking is available free of charge.
At other hotels, parking is available upon payment of the applicable parking fee.
Guests are advised to contact the relevant hotel directly to discuss parking availability and charges.
If you park a vehicle at one of our hotels, you agree that you do so at your own risk.
Marcopolo Hotel Dubai does not accept responsibility for any damage to, or loss of, your property or the property of any third party.

A credit card pre-authorisation is required at check-in to cover accommodation costs and/or incidental charges.
Incidental charges may include:
Damage to the room occupied by you or your guests
Cleaning costs beyond standard room servicing
Missing items from the room
The pre-authorised amount will be determined based on the length of stay and room type.
Guests must ensure sufficient funds are available to cover additional incidentals.
Any unused funds from the pre-authorisation will be released within 14 days after departure.
If a credit card is not available, a cash security deposit will be required at check-in.
Guests must confirm the required cash deposit amount with the property prior to arrival.
Access to the room will not be granted without either:
A valid credit card pre-authorisation, or
A cash deposit acceptable to the Marcopolo Hotel Dubai.
The guest hereby provides consent to the above terms.